Not sure? Ask the Citizens Advice Bureau

R_CAB-wideRefunds are not your right if you change your mind.

We are recruiting Volunteers in Ōtaki

Join the Team if you are:

  • Interested in serving your community and in helping people
  • Able to listen, open minded and impartial
  • Able to operate a computer or have some computer skills
  • Are able to make regular time commitments (at least 3 hours once a week)
  • Able to attend meetings and ongoing training

There will be an opportunity for you to learn new skills, experience and knowledge as you work with clients. Training will be provided. You will have the opportunity to meet people and develop friendship and fellowship with other volunteers.

To find out more about your Bureau, visit us at 65A Main St, Otaki or call 364 8664.

Not sure? Ask the Citizens Advice Bureau

Lucinda’s landlord refuses to refund her bond and she wonders what she can do about it. Barry and Kath are separating and need to sort out the shared care of their children. Pam’s neighbour keeps parking in the shared driveway. Russell recently migrated to New Zealand and wants to find a GP. Hannah with two little children is trying to escape from a violent husband and urgently wants an emergency housing. Sharon wants to know about Family Trust. Keith wants to know about writing a Will. Lynne bought a ring on Trade me which didn’t match its description and wants to return it and get a refund but she didn’t know what her rights are.

These are the sorts of issues people bring every day to the 83 Citizens Advice Bureaux across New Zealand. We sit down with them and help them work through what their options are.

All our volunteers have undergone intensive training, as well as regular on-going learning sessions so they are up-to-date with legislation and policy changes.

We’ve got an enormous wealth of information online, which complements our volunteers’ knowledge and skills. On this website you can find services and information on all manner of topics. If you can’t find what you’re looking for on this website, or you still have questions after reading the information, you just can’t beat talking to someone about it. That’s what the CAB is for.

Language shouldn’t be a barrier, as we have a specialist language service, CAB Language Link, which helps people by phone and email in 23 different languages. Many of our volunteers around the country also speak another language, so if you aren’t confident in English there’s a good chance we’ll be able to help you in your own language.

Citizens Advice Bureau is an independent service. We aren’t a government agency and we aren’t aligned with any businesses or organisations. So you can be sure that when you visit a bureau you will get balanced, objective information and options to help you decide on your next step.

Anyone can contact the CAB to find out about anything. Our service is free and open to all. We are real people, real voices for all people!

We are open from 9am – 3pm, Monday – Friday.

R_CAB_aboutFor more information call/email or visit your local CAB.